Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget

🚨 The Signal: Dynamics 365 Contact Center is updating its chat widget with faster load times, enhanced customization, and improved media support. This change primarily affects customer engagement and brand consistency, with minimal direct security implications.

The Impact

Dynamics 365 administrators are affected by new customization options, with no direct security risk identified.

• Dynamics 365 admins: New script tag for customization.
• Customer-facing services: Improved chat widget performance and appearance.

Domain: M365-Apps · Impact: low · Workload: Other