Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR

🚨 The Signal: Dynamics 365 Contact Center will securely transfer calls to external PSTN/IVR, pausing recording/transcription. This reduces sensitive data exposure during external interactions, improving data protection posture.

The Impact

Contact Center agents are affected, with reduced risk of sensitive data exposure during external call transfers.

• Contact Center Agents: Reduced risk of sensitive data exposure during external transfers.
• Compliance Teams: Improved adherence to data privacy regulations due to automatic recording pauses.

Domain: M365-Apps · Impact: low · Workload: M365 Apps