Dynamics 365 Customer Insights - Data- Increase agent accuracy by grounding the agent in customer insights

🚨 The Signal: Dynamics 365 Customer Insights - Data will integrate with Microsoft Copilot Studio, allowing Copilot agents to access extended customer data, processed insights, and predictive analytics. This enhances agent accuracy but expands the data surface area for AI agents.

The Impact

AI agents and the data they access are affected, increasing the risk of sensitive data exposure if not properly governed.

• Security teams: Increased risk of sensitive customer data exposure via AI agents.
• Data owners: New considerations for data classification and access controls for AI agents.
• Compliance officers: Potential for new data privacy and regulatory compliance challenges.
• AI administrators: Need to understand and configure data access for Copilot Studio agents.

The Action

1. Review data classification and sensitivity labels for data ingested into Dynamics 365 Customer Insights - Data.
2. Assess existing Copilot Studio agent configurations for data access permissions.
3. Develop or update policies for AI agent access to sensitive customer information.
4. Monitor audit logs for Copilot Studio agent interactions with Customer Insights data.

Domain: Agentic-AI · Impact: medium · Workload: Other