Dynamics 365 Contact Center- Use representatives for commercial proactive engagement

🚨 The Signal: Dynamics 365 Contact Center gains a feature for compliant proactive commercial outreach. This enables automated calls with immediate representative availability, capturing data for compliance reporting. This feature helps meet regulatory requirements for outbound calling.

The Impact

Dynamics 365 administrators are affected by new configuration options that reduce legal and compliance risk for outbound calling.

• Administrators: New configuration options for compliant outbound calls.
• Journey Authors: Tools to ensure proactive engagements meet regulatory standards.
• Security Teams: Reduced risk of non-compliance with telemarketing regulations.
• Compliance Officers: Enhanced reporting capabilities for outbound call activities.

Domain: M365-Apps · Impact: low · Workload: M365 Apps