Dynamics 365 Sales - Ensure precise customer interactions with fine-tuned Sales Qualification Agent

🚨 The Signal: Dynamics 365 Sales will allow custom AI models for its Sales Qualification Agent. This enables organisations to train AI on their own data, potentially improving interaction accuracy but increasing data governance and security risks.

The Impact

Security teams and data owners are affected by new risks related to custom AI model training and data exposure.

• Security teams face new risks from custom AI model data handling.
• Data owners must ensure sensitive data used for training is protected.
• Compliance officers need to assess new AI governance requirements.
• IT administrators must secure the infrastructure hosting custom AI models.

The Action

1. Review Microsoft's guidance on data privacy and security for custom AI models in Dynamics 365.
2. Develop internal policies for data ingestion and training of AI models with sensitive information.
3. Assess the security posture of data sources used for AI model training.
4. Plan for data classification and access controls for AI training datasets.
5. Monitor for public preview release and subsequent security feature announcements.

Domain: Agentic-AI · Impact: medium · Workload: M365 Apps