Dynamics 365 Customer Service - Enable question-level weighting for quality evaluation scoring

🚨 The Signal: Dynamics 365 Customer Service will allow weighted scoring for quality evaluations. This feature enables supervisors to assign percentage-based weights to individual questions, improving the accuracy of performance assessments. It's an awareness item with no immediate security action.

The Impact

This change affects Dynamics 365 supervisors and quality managers, with no direct security risk.

• Supervisors: Can now weight evaluation questions for better accuracy.
• Quality Managers: Improved tools for assessing agent performance.
• No security risk to data or systems.
• No impact on end-users or IT administrators.

Domain: M365-Apps · Impact: low · Workload: M365 Apps