Dynamics 365 Customer Service - Apply governance policies to email attachments

🚨 The Signal: Dynamics 365 Customer Service will apply governance policies to email attachments, closing a data exfiltration gap. This extends data loss prevention to attachment content, enhancing control over sensitive information sharing.

The Impact

Security teams and administrators are affected by the ability to prevent sensitive data exfiltration via email attachments in Dynamics 365.

• Security Teams: Reduced risk of sensitive data exfiltration.
• Administrators: New policy configuration options for email attachments.
• End Users: Clear feedback when email attachments violate policies.

The Action

1. Review existing Microsoft Purview Data Loss Prevention (DLP) policies for applicability to Dynamics 365 Customer Service email attachments.
2. Plan for updating or creating new governance policies within Dynamics 365 to include attachment analysis.
3. Communicate new attachment governance policies and user feedback mechanisms to relevant stakeholders and end-users.
4. Monitor audit logs for attachment evaluation details and policy violations post-implementation.

Domain: Purview · Impact: high · Workload: Microsoft Purview