Dynamics 365 Sales - Chat about sales opportunity agent insights from inside Sales agent

🚨 The Signal: Dynamics 365 Sales will integrate an AI agent for sales opportunity insights. This introduces new AI capabilities within a business application, requiring governance of agent interactions and data access.

The Impact

Sales users gain AI assistance, creating new risks for data exposure and requiring AI governance review.

• Sales users: New AI features may expose sensitive sales data if not properly governed.
• Security teams: Must assess AI agent's data access and potential for prompt injection.
• Compliance officers: Need to ensure AI agent use aligns with data privacy and regulatory requirements.

The Action

1. Review Dynamics 365 Sales AI agent data access permissions.
2. Develop or update policies for AI agent interaction and data handling.
3. Educate users on responsible use of AI agents and data sensitivity.

Domain: Agentic-AI · Impact: medium · Workload: M365 Apps