Dynamics 365 Contact Center - Bullseye routing with User groups

🚨 The Signal: Dynamics 365 Contact Center introduces 'Bullseye routing' in public preview, enabling tiered assignment of customer service representatives based on wait times. This feature automatically expands the pool of eligible agents, starting with best-fit and widening as needed.

The Impact

Dynamics 365 administrators are affected by new configuration options, with no direct security risk.

• Dynamics 365 Admins: New routing configuration options.
• Security Teams: No direct security posture change.
• Compliance Teams: No direct compliance impact.

The Action

1. No action required at this time as it is an awareness notification for a future public preview.

Domain: M365-Apps · Impact: low · Workload: M365 Apps