Measure Copilot sentiment in the Copilot Dashboard with Viva Pulse

🚨 The Signal: Copilot Dashboard now integrates Viva Pulse survey results, including open-text feedback. This centralizes user sentiment data, enabling organizations to measure Copilot adoption and perceived value, informing AI transformation strategies.

The Impact

Admins and Copilot adoption leaders are affected; the security risk is low, primarily related to data visibility.

• Admins: Increased visibility into user sentiment, including open-text responses, which could contain sensitive information.
• Copilot Adoption Leaders: Enhanced data for strategic decisions, requiring careful handling of user feedback.
• Security Teams: Awareness of new data visibility within the Copilot Dashboard, potentially requiring review of access controls.
• Privacy Officers: New source of user feedback, including open text, requires review for PII handling and data retention policies.

The Action

1. Review existing access controls for the Copilot Dashboard to ensure only authorized personnel can view Viva Pulse results.
2. Communicate to Copilot users about the nature of data collected via Viva Pulse surveys and how it will be used.
3. Establish or review data retention policies for Viva Pulse survey data, especially open-text responses.
4. Assess the potential for sensitive information disclosure in open-text responses and implement appropriate data handling guidelines.
5. Familiarize security and privacy teams with the new data insights available in the Copilot Dashboard.

Domain: Agentic-AI · Impact: low · Workload: Other