Microsoft Teams: Enhanced delegated calling with delegate call access restrictions and join notifications

🚨 The Signal: Microsoft Teams delegated calling now allows delegators to lock active calls, preventing delegates from joining, and enables join notifications. This enhances privacy and control over sensitive conversations during delegated call handling.

The Impact

Users with delegated calling are affected, gaining new controls to mitigate unauthorized delegate access to sensitive conversations.

• Executives: Reduced risk of delegates inadvertently joining sensitive calls.
• Administrative Assistants: Clearer boundaries for delegated call participation.
• Managers: Enhanced control over confidential discussions when using delegation.
• Support Personnel: Improved awareness of delegate presence in calls via notifications.

The Action

1. Educate delegators on the new 'Lock an Ongoing Call' feature and its privacy implications.
2. Advise delegators to enable warning tones for delegate join/resume notifications for sensitive calls.
3. Review existing internal policies for delegated calling to incorporate these new privacy controls.
4. Communicate best practices for using call locking and join notifications to all delegated calling users.

Domain: Teams · Impact: medium · Workload: Teams