Dynamics 365 Contact Center - Track quality trends over time with a historical analytics report

🚨 The Signal: Dynamics 365 Contact Center gains historical quality reports, providing supervisors with long-term performance trends. This enhances visibility into agent performance and potential data handling issues, but introduces no new security controls or risks.

The Impact

Contact Center supervisors gain new reporting, with no direct security risk or change to security posture.

• Supervisors: Gain insights into historical quality trends.
• Admins: Access new reporting for performance oversight.

Domain: M365-Apps · Impact: low · Workload: M365 Apps