Dynamics 365 Contact Center - Teams Presence Sync

🚨 The Signal: Dynamics 365 Contact Center will sync presence with Microsoft Teams. This change could expose agent availability status, potentially aiding social engineering or reconnaissance efforts against contact center personnel.

The Impact

Contact center agents are affected, with a potential security risk of presence information being leveraged for social engineering.

• Contact Center Agents: Their real-time availability could be exposed.
• Security Teams: Need to assess new data flow for presence information.
• Identity Teams: Review how presence data is shared across platforms.

The Action

1. Review Dynamics 365 Contact Center documentation for presence sync configuration options upon GA.
2. Assess existing information sharing policies for presence data and update as needed.
3. Communicate to contact center staff about the implications of synced presence status.

Domain: Teams · Impact: medium · Workload: Teams