Dynamics 365 Contact Center - Manage overnight shifts as a single continuous schedule

🚨 The Signal: Dynamics 365 Contact Center now supports single, continuous scheduling for overnight shifts. This streamlines shift management but introduces a new data structure for shift records that security teams should be aware of for audit and compliance.

The Impact

Dynamics 365 administrators and security teams are affected by new shift record structures, posing a low risk to audit and compliance if not reviewed.

• Dynamics 365 Administrators: Must understand new shift data structures for reporting.
• Security Teams: Need to verify audit trails and compliance for new shift record formats.
• Compliance Officers: Should confirm that overnight shift records meet regulatory requirements.

The Action

1. Review Dynamics 365 Contact Center documentation for new shift record data structures.
2. Assess existing audit policies and reports for compatibility with continuous overnight shift records.
3. Update any custom reports or integrations that rely on shift scheduling data.

Domain: M365-Apps · Impact: low · Workload: M365 Apps