Microsoft SharePoint: Changes to the FAQ web part authoring experience

🚨 The Signal: AI-assisted FAQ creation in SharePoint is moving from the FAQ web part to Copilot in SharePoint. This centralises AI content generation, impacting how authors create and manage AI-generated FAQs and requiring governance of Copilot's use.

The Impact

SharePoint authors using Copilot for AI-generated FAQs face risks related to content accuracy, data privacy, and potential for prompt injection.

• SharePoint authors: Risk of generating inaccurate or biased information if Copilot is not properly governed.
• SharePoint authors: Risk of data leakage or privacy violations if sensitive data is used as grounding source for Copilot.
• Security teams: Increased need for monitoring and auditing Copilot's use in content generation to prevent misuse.
• Compliance teams: New requirements for reviewing and approving AI-generated content to meet regulatory standards.

The Action

1. Review and update existing SharePoint content governance policies to include AI-generated content via Copilot.
2. Establish guidelines for SharePoint authors on appropriate use of Copilot, including grounding sources and content verification.
3. Implement data loss prevention (DLP) policies to prevent sensitive information from being used as grounding sources in Copilot.
4. Configure Copilot for Microsoft 365 access and data handling settings to align with organisational security posture.
5. Educate SharePoint authors on the risks associated with AI-generated content, such as bias, inaccuracy, and prompt injection.

Domain: Agentic-AI · Impact: medium · Workload: SharePoint