Power Platform admin center – Support Agent is now generally available; Legacy support experience retired

🚨 The Signal: Power Platform admin center now uses an AI-powered Support Agent for all support requests, replacing the legacy experience. This streamlines issue resolution by leveraging AI to provide solutions and create support tickets.

The Impact

Power Platform Admins are affected by a new AI support agent, with minimal direct security risk.

• Power Platform Admins: New AI support agent changes how support requests are initiated.
• Security Teams: Awareness of AI usage in administrative support workflows is advised.
• Compliance Teams: Review of AI support agent data handling for sensitive information is recommended.

The Action

1. Review the 'Get support in the Power Platform admin center' documentation to understand the new AI Support Agent functionality.
2. Communicate the change in support procedures to Power Platform administrators.
3. Evaluate internal policies regarding AI-driven support interactions and data privacy.

Domain: Agentic-AI · Impact: low · Workload: Other