Microsoft Viva: Viva Engage - Multi-language posts

🚨 The Signal: Viva Engage now supports multi-language posts with manual translations. This change increases the potential for miscommunication or malicious content propagation across language barriers, impacting information governance and content moderation.

The Impact

Content moderators and security teams are affected by increased complexity in identifying and managing inappropriate or malicious content across multiple languages.

• Content Moderators: Increased effort to review and moderate posts for policy violations in multiple languages.
• Security Teams: New vectors for social engineering or misinformation campaigns via multi-language content.
• Compliance Officers: Challenges in ensuring all translated content adheres to regulatory and internal policies.
• End Users: Potential exposure to malicious content if moderation fails across languages.

The Action

1. Review and update existing Viva Engage content moderation policies to explicitly address multi-language posts.
2. Train content moderators on new procedures for reviewing and approving multi-language content.
3. Leverage Microsoft Purview Communication Compliance policies to detect inappropriate content in additional languages.
4. Communicate updated content guidelines to users, emphasizing responsible use of multi-language features.

Domain: Purview · Impact: medium · Workload: Microsoft Purview