Outlook: Create, Delete, Rename, and Move Folders

🚨 The Signal: Outlook mobile now allows users to create, delete, rename, and move folders, including drag-and-drop for reordering. This enhances mobile mail organisation but increases potential for user error in data handling.

The Impact

End users are affected by new mobile mail management features, with a low security risk of accidental data misplacement.

• End users: Risk of accidental deletion or misfiling of emails due to easier mobile folder management.
• Security teams: Potential for minor increase in helpdesk tickets related to lost emails.

The Action

1. Review existing data retention and eDiscovery policies to ensure they account for user-managed folder structures.
2. Communicate best practices for mobile folder management to end-users to minimise accidental data loss.

Domain: Exchange · Impact: low · Workload: Exchange Online