Microsoft Teams: Silent test call

🚨 The Signal: Teams administrators can now run silent, synthetic call tests to specific network segments. This proactively identifies network issues impacting call quality before users experience disruption, improving communication reliability and reducing support incidents.

The Impact

Network administrators can proactively identify and fix Teams call quality issues, reducing user frustration and improving service availability.

• Network Admins: Gain proactive insight into Teams call performance issues.
• IT Support: Reduce reactive support tickets related to call quality.
• End Users: Experience more reliable and higher quality Teams calls.
• Security Team: Indirectly supports availability of critical communication services.

The Action

1. Navigate to Microsoft Teams admin center > Analytics & reports > Call quality dashboard.
2. Configure a new Silent Test call simulation to target specific subnets.
3. Review test results to identify network segments with potential performance issues.
4. Implement network changes or optimizations based on test findings.

Domain: Teams · Impact: low · Workload: Teams