Microsoft Teams: New Voice Applications Settings for Authorized Users in GCC High and DoD (Premium)

🚨 The Signal: New Teams Voice Application Policies in GCC High and DoD allow delegated users to manage call queues and auto attendants. This shifts configuration control from central IT to authorized users, requiring careful permission management to prevent misconfigurations.

The Impact

Teams administrators and authorized users are affected, with a risk of misconfiguration if permissions are not tightly controlled.

• Teams Admins: Must define and assign new voice application policies.
• Authorized Users: Gain new self-service configuration capabilities for voice applications.
• Security Teams: Need to review delegated permissions to prevent unauthorized changes.
• Compliance Teams: Must ensure delegated configuration aligns with ISM controls.

The Action

1. Review existing Teams voice application management processes and identify authorized users.
2. Define granular voice application policies in Teams Admin Center for specific user roles.
3. Assign appropriate voice application policies to authorized users.
4. Implement a regular audit process for delegated voice application configurations.
5. Update internal documentation and training for authorized users on new capabilities and responsibilities.

Domain: Teams · Impact: medium · Workload: Teams · Essential Eight: Restrict Administrative Privileges · ISM: ISM-0445, ISM-1175, ISM-1380, ISM-1507, ISM-1508, ISM-1509, ISM-1647, ISM-1648, ISM-1650, ISM-1686, ISM-1688, ISM-1689, ISM-1883, ISM-1897, ISM-1898