Microsoft Viva: Satisfaction Rate Metric for Microsoft 365 Copilot in Copilot Dashboard

🚨 The Signal: Microsoft Viva now tracks user satisfaction with Microsoft 365 Copilot, showing thumbs up/down ratings and trends. This provides insights into Copilot's perceived value and adoption, aiding governance of AI agent effectiveness.

The Impact

Admins and Security Teams are affected by new visibility into Copilot usage, posing no direct security risk but enabling better AI governance.

• Admins: Gain insights into Copilot adoption and user sentiment.
• Security Teams: Can monitor the perceived utility of AI tools, informing governance.
• AI Governance Teams: Receive data to assess Copilot's value and guide policy.

The Action

1. Review Copilot Dashboard in Microsoft Viva to understand user sentiment.
2. Analyze satisfaction trends to identify potential user experience issues or training needs.
3. Incorporate satisfaction data into AI governance frameworks for Copilot deployment.

Domain: Agentic-AI · Impact: low · Workload: Other