Microsoft Copilot (Microsoft 365): [Copilot Extensibility] Customers can connect M365 Copilot with Zendesk Help Center to retrieve support articles and FAQs with Copilot Connector

🚨 The Signal: Microsoft 365 Copilot can now connect to Zendesk Help Center, allowing Copilot to retrieve support articles and FAQs. This expands Copilot's data access, increasing potential exposure of sensitive information if not properly governed.

The Impact

Security teams and Copilot administrators are affected, facing increased risk of sensitive data exposure through Copilot's expanded data access.

• Security teams: Risk of unintended data exposure via Copilot's new connector.
• Copilot administrators: Need to review and configure data access policies.
• End users: May inadvertently expose sensitive information if Copilot retrieves it from Zendesk.
• Compliance officers: Must ensure Zendesk data accessed by Copilot aligns with data residency and classification policies.

The Action

1. Review existing Copilot data governance policies for external connector usage.
2. Assess the sensitivity of data stored in Zendesk Help Center that Copilot can access.
3. Configure Copilot connector permissions to Zendesk, limiting access to only necessary, non-sensitive information.
4. Educate users on appropriate Copilot usage when interacting with external data sources.
5. Monitor Copilot usage logs for data access patterns related to the Zendesk connector.

Domain: Agentic-AI · Impact: high · Workload: Other