Microsoft Teams: Automatic recording and transcription for Teams Call Queues

🚨 The Signal: Teams call queues can now automatically record and transcribe calls. This changes data retention, privacy, and compliance for customer interactions, requiring immediate security and governance review.

The Impact

Security teams and compliance officers are affected by new data capture capabilities, increasing privacy and data retention risks.

• Security Teams: Increased data volume and sensitive information in SharePoint, requiring new data loss prevention policies.
• Compliance Officers: New requirements for consent, privacy notices, and data retention policies for recorded calls.
• Legal Teams: Potential legal implications for call recording without explicit consent in certain jurisdictions.
• IT Administrators: New configuration options to manage, ensuring proper access controls and storage for recordings.

The Action

1. Review existing data retention and privacy policies for call recordings.
2. Update privacy notices and consent mechanisms for call queue interactions.
3. Configure recording and transcription settings in Teams admin center per call queue.
4. Implement or review Data Loss Prevention (DLP) policies for SharePoint sites storing recordings.
5. Review access controls for SharePoint sites where recordings are stored.

Domain: Purview · Impact: high · Workload: Teams