Microsoft Teams: Queues app for Microsoft Teams in GCC High

🚨 The Signal: The Queues app for Microsoft Teams, a Teams Premium feature, is now available in GCC High. This enables advanced call queue and auto attendant capabilities directly within Teams, impacting how customer engagements are managed.

The Impact

Admins and Security Teams are affected by new communication channels that require secure configuration to prevent data leakage.

• Admins: New app deployment requires secure configuration to prevent unauthorized access.
• Security Teams: New communication channels may introduce data handling risks if not properly secured.
• End Users: Access to new call queue features may expose sensitive customer data if not managed correctly.

The Action

1. Review and apply Microsoft Teams Premium licensing for Queues app functionality.
2. Configure Queues app policies in Teams Admin Center to restrict sensitive data handling.
3. Implement Conditional Access policies for Teams to control access to call queue features.
4. Educate users on appropriate data handling practices when using the Queues app.

Domain: Teams · Impact: medium · Workload: Teams