Microsoft Teams: View and manage auto attendant shared voicemails directly in the Queues app

🚨 The Signal: Microsoft Teams now centralises Auto Attendant voicemails in the Queues app. This streamlines management of shared voicemails, potentially reducing response times but also consolidating sensitive customer information in a single location.

The Impact

Teams administrators and security teams are affected by consolidated voicemail data, increasing the risk of unauthorised access if not properly secured.

• Teams Administrators: Must review access controls for the Queues app to prevent unauthorised voicemail access.
• Security Teams: Need to assess data retention policies for consolidated voicemails to meet compliance requirements.
• Compliance Officers: Should verify that the new centralised storage aligns with privacy regulations for customer data.

The Action

1. Review Microsoft Teams Queues app access policies in Teams Admin Center (https://admin.teams.microsoft.com) under Voice > Auto Attendants.
2. Verify that only authorised personnel have permissions to view and manage voicemails within the Queues app.
3. Update data retention policies for voicemails to align with organisational and regulatory requirements.
4. Conduct a privacy impact assessment for the consolidated voicemail data within the Queues app.

Domain: Teams · Impact: medium · Workload: Teams