Dynamics 365 Contact Center: Unified routing - Handle waiting conversations when queues close or become unstaffed

🚨 The Signal: Dynamics 365 Contact Center now automatically handles customer conversations when queues close or become unstaffed. This prevents unserved interactions by routing customers to alternative options like voicemail or other queues, improving service continuity.

The Impact

No direct security impact. This feature improves customer service availability, not security posture.

• No direct security impact for Security Teams.
• No direct security impact for Admins.
• No direct security impact for End Users.

Domain: Other · Impact: low · Workload: Other